Ready to Ship Shipping Policy For all Ready to Ship U.S. Orders: 

We provide free shipping for all U.S. Orders valued $200.00 USD and up (exceptions may apply)

We provide flat rate shipping for all U.S. Orders of $8.00 USD

Processing Time: 5-10 Business days from order date (additional verification or large amounts of orders may delay processing time)

Shipping Time: 5-7 Business days (maybe delays from shipping couriers)

Business days are defined as Mondays-Fridays excluding weekends and holidays. 

There is an urgent shipping option for $20 at check out for you to receive your order within 5 business days. 

For all Ready to Ship International Orders: 

We offer a flat rate at different rates for different countries. View the "International Flat Rate Chart" below. These rates are the best rates our small business can offer for each country and will regularly update according to market conditions. 

Processing Time:  5-10 Business days from order date (additional verification or large amounts of orders may delay processing time)

Shipping Time: 7-21 Business days (maybe delays from shipping couriers or customs) 

There is an Urgent Shipping option at different rates for different countries for you to receive your order within 10 business days. View the "Urgent International Flat Rate Chart" below. 

Returning customers can redeem points through our Angel Loyalty Program to apply towards shipping fees. 

Business days are defined as Mondays-Fridays excluding holidays. 

All International Orders are shipped DDU "Duties  and Taxes Unpaid"!

All applicable customs and import duties and fees, taxes and any other charges and fees are the responsibility of the customer (even if you refuse any shipments upon delivery). These charges are imposed by your local customs. We ship your package DDU, "duties and taxes unpaid", and we do not collect the VAT, duties, and/or taxes and cannot predict what your particular charges may be. These charges differ by every country and every locales. If your order does require these additional charges, they must be paid by you in order for your package to clear customs. Some countries may require additional fees paid Collect on Delivery (COD). Again, these fees are paid to the local customs and are not collected by HELLO ANGEL GIRL. HELLO ANGEL GIRL has no control over customs/import duties. You may call your local customs for more information. ALL CUSTOMS/DUTY CHARGES WILL BE COLLECTED BY THE SHIPPING COURIER UPON DELIVERY. The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. If you refuse a shipment from HELLO ANGEL GIRL, you are responsible for the original shipping charges, any tax/custom duties that are incurred on the package, and the cost of returning the package to HELLO ANGEL GIRL. This amount will be deducted from your merchandise refund. In the case of gifts or other purchases made on behalf of another recipient,  you also agree to grant the foregoing authorizations on behalf of the recipient designated in your order. To obtain details regarding the Actual Import Fees, or to obtain documentation or receipts in connection with customs clearance, you may contact the Carrier specified in your shipment confirmation e-mail. 

Pre-Order Shipping Policy For all Pre-Order U.S. Orders: 

We provide free shipping for all U.S. Orders valued $200.00 USD and up (exceptions may apply)

We provide flat rate shipping for all U.S. Orders of $8.00 USD

Pre-Order Time: Ranges from 1-6 months subject to delays (refer to each individual pre-order listing) 

Ready to Ship Processing Time: 5-10 Business days from order date (additional verification or large amounts of orders may delay processing time)

Ready to Ship Shipping Time: 5-7 Business days (maybe delays from shipping couriers)

Business days are defined as Mondays-Fridays excluding weekends and holidays. 

There is an urgent shipping option for $20 at check out for you to receive your order within 5 business days. 

For all Pre-Order International Orders: 

We offer a flat rate at different rates for different countries. View the "International Flat Rate Chart" below. These rates are the best rates our small business can offer for each country and will regularly update according to market conditions. 

Pre-Order Time: Ranges from 1-6 months subject to delays (refer to each individual pre-order listing) 

Ready to Ship Processing Time:  5-10 Business days from order date (additional verification or large amounts of orders may delay processing time)

Ready to Ship Shipping Time: 7-21 Business days (maybe delays from shipping couriers or customs) 

There is an Urgent Shipping option at different rates for different countries for you to receive your order within 10 business days. View the "Urgent International Flat Rate Chart" below. 

Returning customers can redeem points through our Angel Loyalty Program to apply towards shipping fees. 

Business days are defined as Mondays-Fridays excluding weekends and holidays. 

 International Flat Rate Chart 

These are our current flat rates for International Shipping. 

General Processing Time: 5-10 Business days from order date (additional verification or large amounts of orders may delay processing time)

General Shipping Time: 7-21 Business days (maybe delays from shipping couriers or customs) 

Canada: 

$35.00 USD Flat Rate 

United Kingdom: 

$40.00 USD Flat Rate 

Australia: 

$50.00 USD Flat Rate 

Germany: 

$45.00 USD Flat Rate 

Spain: 

$50.00 USD Flat Rate 

Netherlands: 

$40.00 USD Flat Rate 

Mexico: 

$35.00 USD Flat Rate 

Ireland: 

$40.00 USD Flat Rate 

Slovakia: 

$120.00 USD Flat Rate 

All Other Countries Not Listed Above: 

$60.00 USD Flat Rate 

 Urgent International Flat Rate Chart 

These are our current flat rates for Urgent International Shipping. 

General Processing Time:    1-2 Business days from order date (additional verification or large amounts of orders may delay processing time)

General Shipping Time: 3-7 Business days (maybe delays from shipping couriers or customs) 

Canada: 

$50.00 USD Flat Rate 

United Kingdom: 

$75.00 USD Flat Rate 

Australia: 

$95.00 USD Flat Rate 

Germany: 

$70.00 USD Flat Rate 

Spain: 

$80.00 USD Flat Rate 

Netherlands: 

$70.00 USD Flat Rate 

Mexico: 

$50.00 USD Flat Rate 

Ireland: 

$80.00 USD Flat Rate 

Slovakia: 

$160.00 USD Flat Rate 

All Other Countries Not Listed Above: 

$100.00 USD Flat Rate 

Additional Verification for Order: 

For some orders, we will require additional verification for orders made on our website (www.helloangelgirl.com). Within 48 hours of placing the order, an email will be sent to the customer's email provided. Within 48 hours of sending the email, customer must provide a complete response to the email. If we do not receive a complete response or a request to provide more time to respond, we will cancel the order. We are not responsible for any losses that may accrue from cancellation of order. HELLO ANGEL GIRL reserves more time if needed for this process.

Lost Shipments

HELLO ANGEL GIRL is strictly only responsible for shipping to your given address. After an order has been delivered to the shipping address provided at check out, we cannot be held responsible for lost or stolen packages.

HELLO ANGEL GIRL is strictly not responsible for lost deliveries due to insufficient or incorrect address given.

Shipping to PO BOX address is not recommended, HELLO ANGEL GIRL cannot be held responsible or any lost or stolen deliveries to PO BOX addresses.

Customer is responsible for any and all fees associated to lost shipments. 

Refused Shipments 

If you refuse a shipment from HELLO ANGEL GIRL, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to HELLO ANGEL GIRL. The amount will be deducted from your store credit.

Rerouted/Undeliverable Shipments

If your shipment is rerouted or undeliverable and sent back to HELLO ANGEL GIRL, you are responsible for any additional fees such as but not limited to shipping fees, import fees, customs fees, duty fees, and taxes. Any and all additional balances must be paid before HELLO ANGEL GIRL attempts to send out an additional shipment. 

Returns and Exchanges Policy For U.S. Customers

All of our products are FINAL SALE and only eligible for SIZE EXCHANGES while supplies last.

SIZE EXCHANGE PROCEDURE: 

A SIZE EXCHANGE MUST BE REQUESTED WITHIN 7 BUSINESS DAYS OF RECEIVING YOUR ORDER AT SERVICE@HELLOANGELGIRL.COM.

HELLO ANGEL GIRL WILL PROVIDE CUSTOMER THE RETURN ADDRESS. CUSTOMER WILL BE RESPONSIBLE FOR ANY FEES ASSOCIATED TO RETURNING ITEMS AND PROVIDE A TRACKING NUMBER. CUSTOMER CAN EARN POINTS THROUGH OUR ANGEL LOYALTY PROGRAM FOR COMPLIMENTARY PREPAID RETURN LABEL SERVICE. 

AFTER RECEIVING AND INSPECTING THE RETURNED ITEM TO ENSURE IT WAS RETURNED IN ORIGINAL CONDITION, HELLO ANGEL GIRL WILL THEN ISSUE STORE CREDIT IN THE VALUE OF THE RETURNED ITEM FOR CUSTOMER TO REORDER.  IF THERE IS NO MORE SUPPLY, THAN CUSTOMER CAN USE THE STORE CREDIT FOR ANY OTHER PURCHASE ON OUR WEBSITE. 

Subject to exclusions detailed below.

For International Customers

All of our products are FINAL SALE and only eligible for SIZE EXCHANGES. 

SIZE EXCHANGE PROCEDURE: 

A SIZE EXCHANGE MUST BE REQUESTED WITHIN 7 BUSINESS DAYS OF RECEIVING YOUR ORDER AT SERVICE@HELLOANGELGIRL.COM.

HELLO ANGEL GIRL WILL PROVIDE CUSTOMER THE RETURN ADDRESS. CUSTOMER WILL BE RESPONSIBLE FOR ANY FEES ASSOCIATED TO RETURNING ITEMS AND PROVIDE A TRACKING NUMBER. CUSTOMER CAN EARN POINTS THROUGH OUR ANGEL LOYALTY PROGRAM FOR COMPLIMENTARY PREPAID RETURN LABEL SERVICE. 

AFTER RECEIVING AND INSPECTING THE RETURNED ITEM TO ENSURE IT WAS RETURNED IN ORIGINAL CONDITION, HELLO ANGEL GIRL WILL THEN ISSUE STORE CREDIT IN THE VALUE OF THE RETURNED ITEM FOR CUSTOMER TO REORDER.  IF THERE IS NO MORE SUPPLY, THAN CUSTOMER CAN USE THE STORE CREDIT FOR ANY OTHER PURCHASE ON OUR WEBSITE. 

Subject to exclusions detailed below. 

Exclusions For U.S. and International Customers:

EXCLUSION 1: PRODUCTS THAT ARE ONLY ONE SIZE THERE IS NO SIZE EXCHANGE OPTION AVAILABLE. THESE PRODUCTS ARE STRICTLY FINAL SALE. 

EXCLUSION 2: PRODUCTS THAT ARE SOLD OUT THERE IS NO SIZE EXCHANGE OPTION AVAILABLE BECAUSE THERE ARE NO MORE SIZES. IN THIS CASE, CUSTOMER MAY USE THEIR STORE CREDIT FOR ANY OTHER PURCHASE ON OUR WEBSITE. 

NO REFUNDS, RETURNS, OR EXCHANGES FOR PRODUCTS THAT ARE NOT IN ORIGINAL CONDITION

HELLO ANGEL GIRL reserves all rights to deny all refunds, returns, and/or size exchanges to any items returned that have been worn/washed or damaged by customer. Items returned with makeup stains or perfume will be returned to your original address. Items must strictly be returned in original condition.  

ORIGINAL SHIPPING FEE PAID IS STRICTLY NON-REFUNDABLE. 

HELLO ANGEL GIRL reserves all rights to refuse any return shipments made without authorization. 

Privacy policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from helloangelgirl.com (the “Site”).

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

AGE OF CONSENT 

BY USING HELLOANGELGIRL'S WEBSITE (WWW.HELLOANGELGIRL.COM), YOU CONFIRM THAT YOU ARE AT LEAST 18 YEARS OF AGE AND OLDER. 

If you are under the age of 18, you are not permitted to submit any personal information to www.helloangelgirl.com. 

HELLOANGELGIRL'S WEBSITE (WWW.HELLOANGELGIRL.COM) is intended for users who are 18 years of age and older. We do not knowingly collect information from individuals under the age of 18 without the verifiable permission of a parent or guardian. If a parent, guardian, or anyone else becomes aware of personal information we have collected from an individual under the age of 18, please contact us via email at service@helloangelgirl.com.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at service@helloangelgirl.com.

Intellectual Property Rights 

You may not reproduce, modify, display or otherwise make commercial use of any content from HELLOANGELGIRL website (www.helloangelgirl.com) unless expressly permitted by HELLOANGELGIRL. HELLOANGELGIRL reserves the right to refuse service to any individual at its sole discretion. All graphics, images, and content on the HELLOANGELGIRL website and social handles are exclusive to HELLOANGELGIRL only, or its affiliates. The use of any HELLOANGELGIRL trademarks or service marks without HELLOANGELGIRL's express written consent is strictly prohibited. 

RIGHT TO REFUSE SERVICE

HELLOANGELGIRL reserves the right to refuse service to anyone for any reason. At any time for any reason, HELLOANGELGIRL may cancel an order and refuse to fulfill an order. 

FRAUDULENT CHARGEBACKS

 By placing an order through HELLOANGELGIRL website (www.helloangelgirl.com) or in person POS System, a client agrees that they are providing nonfradulent, accurate, and correct information that justifies the price paid for services and products rendered by HELLOANGELGIRL. A client who makes an order on the HELLOANGELGIRL website (www.helloangelgirl.com) with correct matching billing and shipping address who later chargesback on the order will be responsible for all fees and penalties associated with their fraudulent chargebacks including but not limited to Shopify Chargeback Fees, Card Chargeback Fees, Third Party Payment Processing Chargeback Fees, Sender Delivery Interception Fees, Shopify Order Fees (2.9% + 0.30 Fee at time of placing order). A client who makes a fraudulent chargeback will be added onto a BLACKLIST whereby that client shall not be allowed to place orders with HELLOANGELGIRL for all perpetuity. Any BLACKLISTED client who places an order acknowledges that their order will be CANCELLED WITH NO REFUND. 

If a person believes that their payment information has been fraudulently used to place an order through HELLOANGELGIRL, they shall CONTACT HELLOANGELGIRL IMMEDIATELY upon discovery at (service@helloangelgirl.com). HELLOANGELGIRL will remedy the fraudulent order immediately by refunding and cancelling the order. If the order has been fully fulfilled and delivered to the shipping address on the order, than the person acknowledges that they will try their best efforts in aiding HELLOANGELGIRL recover the package.

HELLOANGELGIRL is a small business who sells only products that are limited edition and special custom made products, therefore the loss of products to fraudulent persons are extremely detrimental to HELLOANGELGIRL.